Let me start this post by saying that I LOVE my slingbox. I can watch my TV anywhere using a PC, laptop, or my mobile phone... that is until recently. Slingbox posted an update for my android. I installed the update and it stopped working on my phone.
So I contacted customer support today using their wonderful, easy-to-use Support Chat feature. Here is the full transcript. I particularly like their unwillingness to accept that their update broke the application on my phone, and the abrupt ending.
2:14 PM Connected. A support representative will be with you shortly.
2:15 PM Support session established with Patricia.
Thank You for contacting Sling Media Technical Support. My name is Patricia. Which product are you looking for support on today?
Hi Patricia. I have a Sling 350 -- love it. I need support for the Player for android.
Thank you, I have your account in front of me, how may I help you today?
the most recent update... the one with Facebook integration... updated on my phone, and now the player will not launch.
LG Phoenix- Android Froyo 2.2.
Everything worked fine until the update.
Sorry to hear that. So the app will not launch? What exactly happens?
I click the Slingplayer button, the login screen appears for a split second, then it simply returns to my home screen.
I even did a factory reset and reinstalled.
I can still connect using a PC browser, so the 350 is working fine.
Are you on WIF or netwwork?
So you uninstalled and reinstalled?
Factory reset with reinstall.
No... Factory reset on phone.
Have you uninstalled and reinstalled the app?
What is your password ?, I will try on our Android.
Do you need me to logout on my PC?
No, Did you uninstall through settings, applications then manage applications and uninstall?
Patricia, I tried a reinstall through applications. That did not work. So I did a FACTORY RESET on my phone and installed the app fresh. Same result.
I can connect fine on the application here on the android phone.
It has to be something with the phone, you are watching golf.
It worked fine on my phone until this update.
The update cannot cause the issue, I am connecting on our android on your email and password.
The update most certainly CAN cause the issue. Are you using Android 2.2? What are the memory requirements of the app?
Right. Can you provide the installer for the previous version? I do not need Facebook or Audio Only modes.
I love this app, and I have only had my slingbox a couple months.
No you cannot go back to the previous version and there are no memory requirements as the slingbox does not use memory.
Well I can assure you that I was using the application on my phone, I noticed the update, installed it, and the application stopped working after that.
I am on the current app on our android and logging in under your email and password just fine.
I don't have your phone. I have my phone, and all the other applications are still working fine.
Does your router have UPNP enabled.
The router is setup properly. You wouldn't be able to connect from your phone if it wasn't, right?
I agree, I was just asking a supervisor.
I cannot tell you what it is, you have the latest firmware on slingbox, and you can connect on everything but your phone, and we can connect here.
It is something with your phone and the app.
Your update broke my phone app. Why can't I go back to the previous version? I will disable auto-update for it and everyone will be happy?
Sir you can call in and talk with a supervisor.
I called three times and no one answered. That's why I am here.
Yes, you have to be on a land line you cannot call in via SKYPE or Google.
Ok. Thanks. You have been very patient, Patricia.
No, my Android version is 2.2
2:54 PM Patricia has ended the session.
